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Support Desk
Contact Willbet Casino support today
Reach the team any hour on live chat, e-mail or phone, because Willbet Casino support runs 24/7.
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Playing From Australia
Need support that speaks your time zone?
After this you will know the local phone, the hours and where to turn for gambling help.
Detail
Value
Australian phone
+61 2 8787 0579
Support time zone
AEST
Languages spoken
English, German, French, Spanish
Regulator and licence
Gaming Control Board Curaçao, OGL/2015/7148/039
Gambling help
Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
E-mail
Pick A Desk
E-mail address for each department
This settles which address to use so your message lands with the team that handles it.
Department
E-mail
General support and questions
Document verification checks
Deposits and withdrawals
Complaints and disputes
Personal data and privacy
Business and partnerships
Three company details
Company details behind the casino
After this table you know who runs the casino and how to reach the written team.
Item
Detail
Legal name
Willbet Casino N.V.
Company number
276734 (Curaçao)
Registered address
Dr. M.J. Hugenholtzweg, Willemstad
Regulator
Gaming Control Board Curaçao
Licence number
OGL/2015/7148/039
Support e-mail
Get it reviewed
1
Before you escalate, save the reference
Explain the issue to support and ask for a reference number, so the thread stays traceable from the first message onward.
2
Read the reply before you climb higher
Wait for the written reply from support, which sets out what the team found and what it will do about the matter.
3
Pass the reference to the regulator
Take the same reference number to the Gaming Control Board Curaçao when the reply still falls short of what you asked for.
Answer times
Reply windows for each channel
This block settles how long each channel takes to reach a human, whatever the hour.
Item
Time
Chat hours
24/7 support available
Chat first reply
One minute
E-mail address
E-mail reply
Twelve hours
Phone number
+61 2 8787 0579
Phone waiting time
Three minutes
Hours shown in
AEST
Stuck right now
From stuck to sorted in six answers
Licensed Operator
Certified Fair Games
Weekly A$52M Payouts
01Why shouldn't I go straight to the regulator?+
Ask the person on chat to pass the case to the complaints team, which keeps a record of every claim. The Gaming Control Board Curaçao only steps in after that step fails. Keep the chat transcript or e-mail thread as proof.
02What if I want proof of the licence first?+
Willbet Casino N.V. holds licence OGL/2015/7148/039 from the Gaming Control Board Curaçao. Those two details are what you compare against the regulator's own record. A mismatch would be the moment to stop and ask for written proof.
03Where can I check which e-mail address you hold?+
Your registered e-mail address and full name are enough for an adviser to pull up the account. Never send a password, and expect the team to say plainly that it is not needed. A recent deposit amount can confirm the match quickly.
04What happens when I message at midnight my time?+
Answers run around the clock, every day of the year, with all times quoted in AEST for Australian players. Late-night chats still reach a person rather than a queue. Expect roughly one minute on live chat, three minutes on the phone and twelve hours by e-mail.
05Where do I go to close my account permanently?+
Ask live chat or the support address to close it, and the team will confirm in writing once the balance is settled. A closure is permanent, so a fresh start later means a new registration. If gambling has become hard to control, ask for self-exclusion at the same time.
06How long does a data request take to answer?+
Send a request from your registered e-mail address to the privacy contact, and the team replies with what it holds. Any deletion runs against records the licence obliges the casino to keep. Verification takes about 11 hours before such a request moves.
Willbet Casino essentials
1
Your registered e-mail address, never the password
2
Account reference or player ID
3
Payment method name and the amount
4
Date and time of the transaction
5